LViS Privacy Policy

Last updated: December 4, 2024.
At LViS, we take our users’ privacy very seriously and are committed to protecting their personal data in accordance with the Spanish Organic Law on Data Protection and the Guarantee of Digital Rights (LOPDGDD) and the General Data Protection Regulation (GDPR). Below, we explain how we collect, use, and protect your information.

1. Identity of the Data Controller

The data controller responsible for processing your data is:

  • Company name: LViS Vídeo Automatización S.L.
  • Tax ID: B-56.883.333
  • Registered address: Paseo de Los Sauces 12, 9D, Boadilla del Monte 28668, Madrid.
  • Contact email: dpo@lvis.es

2. Data Collected

We collect the following personal data in order to provide our services:

  • Registration data: First name, last name, email address, and password.
  • Billing data: Address, NIF/CIF, and payment details.
  • Usage data: Information about how you use our platform (actions performed, preferences, etc.).
  • Technical data: IP address, browser type, device used, and operating system.

3. Purposes of Processing

We use your personal data for the following purposes:

  • Account management and platform access: To provide access to and personalization of the service.
  • Billing and payment management: To issue invoices, manage payments, and comply with legal obligations.
  • Customer support: To respond to inquiries, resolve incidents, and provide technical assistance.
  • Service improvement: To analyze usage data in order to optimize the user experience.
  • Commercial communications: To send information about updates, offers, or related services, always subject to your prior consent.

4. Legal Basis for Processing

The processing of your data is carried out in accordance with the following legal bases:

  • Performance of a contract: To manage your account and provide our services.
  • Consent: To send commercial communications or process non-essential data.
  • Legal compliance: To comply with our tax and legal obligations.
  • Legitimate interests: To improve our services and ensure platform security.

Mandatory information will be indicated with an asterisk or in a similar manner. Without this information, it would not be possible to process your inquiries or requests.

5. Disclosure of Data to Third Parties

We do not share your personal data with third parties, except in the following cases:

  • Service providers: Third parties acting as data processors, such as hosting providers, analytics tools, or payment service providers.
  • Legal obligations: Government authorities when required by law.
  • Corporate transactions: In the event of a merger, acquisition, sale of all or part of assets, or any other corporate transaction involving a third party, we may share, disclose, or transfer user data to the successor entity (including during the pre-transaction phase).
  • Third parties after aggregation or anonymization: We may disclose or use aggregated or anonymized data (i.e., data that cannot be linked to an identified or identifiable natural person) for any purpose.

All third parties we work with guarantee adequate data protection and comply with the GDPR.

6. Data Retention

We will retain your data while your account remains active. Once the account is closed, data will be retained for a maximum period of 4 years in order to comply with our legal obligations or until you request its deletion, unless we are required to retain it for other legal reasons.

7. User Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, unless we are required to retain it for legal reasons.
  • Object: Object to the processing of your data for specific purposes, such as commercial communications.
  • Portability: Receive your data in a structured and commonly used format, or request its transfer to another controller.
  • Restriction of processing: Temporarily restrict the use of your data.

To exercise your rights, please send a request to our email address dpo@lvis.es, specifying the right you wish to exercise.

Any request regarding rights will be resolved as soon as possible and, in any case, within the maximum period established by applicable legislation from the time it is received. In some cases, we may need to request a copy of your identity document or another form of identification in order to verify your identity.

8. Data Security

We adopt appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. However, no system is completely secure, so we recommend that you keep your access credentials confidential.

9. User Responsibility for Data Used in Videos

The user is solely responsible for the data, content, images, audio, and any other information included in videos created or recorded using our platform. This includes, but is not limited to:

  • Complying with applicable legislation on personal data protection, intellectual property, and third-party rights.
  • Ensuring that they have the necessary permissions to use and process third-party data or content included in the videos.
  • Avoiding the use of data or content that may be offensive, illegal, or infringe third-party rights.

LViS shall not be liable for the improper use of data incorporated by the user into videos created using the platform. If third parties file claims related to such data or content, the user shall be responsible for assuming any costs, compensation, or penalties arising from such claims.

10. Cookies

Our platform uses cookies to improve the user experience and personalize the service. You may consult our Cookie Policy for more details and to manage your preferences.

11. Changes to the Privacy Policy

We reserve the right to modify this policy at any time to reflect changes in our services or legal requirements. Updates will be published on our website, indicating the date of the latest revision.

12. Contact

For inquiries regarding the use of our brands or products, you may contact us through:

Thank you for trusting LViS